Shipping policy

Ravian Jewels Shipping Policy

Overview

At Ravian Jewels, we strive to ensure accurate stock levels on our website. However, occasional discrepancies may arise. In such cases, we will fulfill available products and provide you with options for any back-ordered items.

Shipping Timeframes

We are committed to providing timely delivery for your orders. Once confirmed, we typically process orders within 24 hours. Delivery times generally range from 3 to 7 working days, depending on your location and the availability of the products.

Please note that orders placed on Sundays or during Pakistan's National Holidays will be processed and dispatched on the next working day. During peak shopping periods or times of high demand, delivery may be delayed.

Order Confirmation

To enhance your shopping experience, our Customer Service Representatives will contact you to confirm your order via call, SMS, or WhatsApp, particularly for new customers. This ensures the validation of your order details and provides you with the necessary information to ensure a smooth process.

Adjustment of Delivery Address

We can accommodate changes to your delivery address at any time, provided the order has not been dispatched. Please contact us immediately if any adjustments are required.

Cancellations

Once your order has been processed, cancellations cannot be accepted. If you wish to cancel before receiving your order, kindly refer to our refund policy for the necessary steps.

Delivery Time Exceeded

If the delivery time exceeds the estimated timeframe, please contact us to initiate an investigation into the matter. We will work to resolve the issue promptly.

National Holidays and Warehouse Hours

Ravian Jewels operates Monday through Saturday during regular business hours. However, our warehouse remains closed on national holidays. During these times, we take steps to minimize any delays in shipments.

Parcels Damaged in Transit

If you receive a parcel that has been damaged during transit, we recommend rejecting the parcel from the courier if possible. Afterward, please contact our customer service team for assistance. If the parcel has been delivered in your absence and you discover damage afterward, kindly reach out to our customer service team for guidance.

Items Out of Stock

If an item is out of stock, we will hold your order and reserve the available items while we await the restocking of the out-of-stock item. Your order will be dispatched as soon as all items are available.

Shipping Partners

Ravian Jewels collaborates with trusted shipping providers, including Call Courier, BlueEx, Trax, TCS, and Leopards Courier, to ensure the safe and efficient delivery of your orders.

Procedure for Damaged Packages During Transit

Once the courier completes their investigation into a damaged parcel, we will promptly initiate either a refund or a replacement, depending on the outcome of the investigation.

Procedure for Misplaced Packages in Transit

In the event that a package is confirmed as lost after an investigation, we will proceed with a refund or replacement as soon as the courier confirms the parcel as missing.

Contact Us

If you have any inquiries, concerns, or require additional assistance regarding our shipping policy, please do not hesitate to contact our customer support team via WhatsApp at 03207078181 or via email at ravianjewels@gmail.com. We are committed to assisting you and ensuring a seamless shopping experience.

Thank you for choosing Ravian Jewels. We appreciate your trust in us and look forward to providing you with top-quality products and reliable shipping services.